Privacy Policy
This policy explains how ShivVastra Technologies Pvt Ltd processes personal data through Convovera. Contact us at info@convovera.com for privacy requests.
1. Information we collect
- Account data such as name, business email, WhatsApp number, credentials, and authentication records.
- Business verification data, including company details, addresses, registration identifiers, tax information, and submitted proof documents.
- Messaging and contact data processed through connected WhatsApp accounts, website widgets, inboxes, templates, and APIs.
- Billing data such as subscriptions, wallet balances, transaction references, and usage records.
- Technical and security data such as IP address, user agent, API logs, webhook activity, and cookies.
- Contact enquiries and the reply history associated with them.
2. Why we process information
We process information to provide and secure the service, verify businesses, authenticate users, route messages, operate chat and AI features, maintain billing records, deliver account notifications, respond to enquiries, prevent abuse, comply with law, and improve reliability.
3. Legal bases
Depending on location and context, processing is based on contract performance, legitimate interests in operating and securing the platform, legal obligations, and consent where required, including optional cookies and certain marketing communications.
4. Service providers and transfers
Data may be processed by infrastructure, Hostinger email, Meta/WhatsApp, AI providers selected by the customer, and other vendors needed to operate the service. These providers process data under their own terms and applicable safeguards. International transfers may occur where providers operate globally.
5. Retention
We retain account, verification, messaging, API, billing, and enquiry records only as long as needed for service delivery, security, dispute handling, legal obligations, and legitimate business purposes. Retention periods vary by record type and jurisdiction.
6. Security
We apply access controls, encrypted credential storage where supported, logging, tenant separation, and operational safeguards. No internet service is completely secure, so customers must also protect passwords, API tokens, connected provider credentials, and authorized devices.
7. Your choices and rights
Subject to applicable law, you may request access, correction, deletion, restriction, portability, or objection, and may withdraw consent without affecting earlier lawful processing. We may verify identity and retain information where required by law or necessary for security and legal claims.
8. Customer responsibilities
Business customers determine the recipients and content they submit. They are responsible for lawful notices, consent, opt-outs, data accuracy, retention decisions, and responding to end-user rights requests for data they control.
9. Children
Convovera is a business service and is not directed to children. Do not submit children’s personal information unless legally authorized and necessary for a permitted business purpose.
10. Changes and contact
We may update this policy as services or laws change and will publish the revised date. Privacy questions and rights requests can be emailed to info@convovera.com.